![]() ![]() Please contact ASUS Support on 1300 278 788 immediately should you wish to cancel an order. I’ve changed my mind and want to cancel my order. If you have not received the goods in the specified delivery window, please call us on 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST excluding Public Holidays). If you have not received your tracking number, please call us on 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST excluding Public Holidays).Īll orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. ![]() You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. Wi-Fi 6E(802.11ax) (Triple band) 2*2 + Bluetooth® 5.3 Wireless Cardġx 2.5G LAN port | 1x USB 3.2 Gen 2 Type-C support DisplayPort™ / G-SYNC | 1x USB 3.2 Gen 2 Type-C support DisplayPort™ / power delivery / G-SYNC | 2x USB 3.2 Gen 2 Type-A | 1x card reader (microSD) (UHS-II, 312MB/s) | 1x HDMI 2.1 FRL | 1x 3.5mm Combo AudĪll orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. ![]() ScreenPad™ Plus (14" 3840 x 1100(4K) IPS-level Panel Supports Stylus Input) I think the entire Asus team is too busy with their newly released handheld console Ally.AMD Ryzen™ 9 7945HX Mobile Processor (16-core/32-thread, 64MB 元 cache, up to 5.4 GHz max boost)ġx USB 3.2 Gen 2 Type-C support DisplayPort™ / G-SYNC + 1x USB 3.2 Gen 2 Type-C support DisplayPort™ / power delivery / G-SYNC + 2x USB 3.2 Gen 2 Type-Aīluetooth® 5.3 Wireless Card (*Bluetooth® version may change with OS version different.) It's not really acceptable for Asus to ignore this problem when it should be keeping an eye on a top-of-the-line product. Now, because of this stupid laptop, the work of many people like me has been ruined. Trusting the Asus brand, I bought this device from abroad and gave my old laptop as a gift to a relative. Selling a product for $4500 and not standing behind it is fraud and theft. Nobody has the desire to buy a product second hand at this price, even if it were, I wouldn't want to sell a defective product to someone else. If I had not bought this device from New York and returned to my country, I would have already given it back 100 times, but unfortunately I don't have such a chance. Because the only support they give is to repair the laptop and return it the same way days later. All they do is buy time so they can't be refunded. Even the new drivers they released did not solve the problem. I talked to some friends from AMD about this and they said they didn't know about such a thing. But still no solution or explanation for 3-4 weeks. He said "We are working with AMD to solve the issue" and still marked the issue as "Problem resolved". However, when this happens, we said that our screens are flashing every 10-15 seconds, that it is very harmful and annoying for eye health, and that we are willing to use AMD Adrenalinele, which causes freezing problem rather than continuing like this. In the previous threads, we found that this problem was caused by AMD's Adrenaline App, and the moderator friend suggested we delete it and install an old driver. Despite the fact that the devices of those who contacted the technical service were repaired and all the parts were replaced, they all took their devices back with the same problems. We have contacted many users, whether they are on this forum or not, and they all confirmed that they have the same problem. It turned out that all Zephyrus Duo 16 models that Asus launched this year and sold for as low as $4500 were defective. ![]()
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